Visionary fulfilment and returns management startup Shiperoo today announced Australia Post has taken a 25% stake in the business as part of an exciting new strategic agreement. This investment showcases their shared commitment to making the process of returning purchases easier and more efficient, as well as aiding environmental sustainability.

According to last year’s Australia Post Inside Australian Online Shopping eCommerce Industry Report, consumers made online purchases worth AU$63.6 billion in 2023 (calendar year). Shiperoo Founding Partner Nishan Wijemanne explained that the online shopping boom has given rise to exponential growth in returns which has become retail’s largest unaddressed issue.

“Returns are a retail pain point on a number of fronts. Difficult returns are a clear barrier to purchase for modern consumers, who often need to access a selection of similar items before deciding what will suit their needs,” he said.

“Shiperoo was born from the desire to turn the pipe dream of efficient, cost-effective returns management into a reality, utilising automated multi-channel fulfilment facilities that are powered by market-leading robotic technology and AI.“This includes rapid fulfilment execution for same-day shipping readiness, seamless returns for consumers through Australia Post’s network, efficient returns processing for retailers, and the integration of managed returns into the circular economy through reCommerce opportunities.